Shipping Policy

We do not allow pick-ups as we are an online store only, so all orders are posted/shipped.

Orders ship directly from our warehouse in Sydney
Shipping charges for your order will be calculated and displayed at checkout
Orders are processed within 2 to 3 business days (excluding weekends and holidays)
All orders are shipped on a Signature Required basis
You will receive an email notification that includes the courier tracking number when your order has shipped.
The tracking information won’t be activated until it is scanned on our next courier pick up (weekdays only).

Please understand that how the various courier companies process packages or schedule deliveries are out of our control.
For delivery queries, please contact the courier company directly.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us, and we will look into it for you.

Please inspect your order immediately upon receipt and notify us of any issues.
Our Returns & Refunds Policy lasts 14 days. After 14 days of receipt of goods, unfortunately we can’t offer you a refund or exchange